Bitrix24 implementation cases — IT-Quantum projects

Plastic surgery center

For Estet Plastic we built a full patient management system from scratch. We deployed a contact center and a registration desk, integrated Bitrix24 with 1C:UMC, unified every communication channel and set up deep analytics. This let the clinic effectively control patient flow and service sales.

Lekar Medical Center

Medical center

For a large medical center with a high patient flow we carried out a deep Bitrix24 setup, optimizing the contact center, unifying all communication channels and adding analytics. This sped up the handling of requests and complaints and increased the transparency of internal processes.

Structured contact center operations Unified patient communication channels Inquiry and marketing source analytics Faster inquiry and complaint handling

Dr. Zalina Gimbatova

Plastic surgeon

For Dr. Gimbatova we built the patient journey in Bitrix24, from the first enquiry to post-operative follow-up: a pipeline, reminders for managers and patients, and a second contact after the consultation. Social media and messengers arrive in one CRM, with analytics on enquiries and finances.

Zumrud Buchaeva Cosmetology Center

Zumrud Buchaeva Republican Cosmetology Center

Cosmetology centre

For the cosmetology centre we set up a CRM around booking procedures: an enquiry pipeline, the work of administrators and control over how requests are handled. Social media, messengers and telephony are brought into Bitrix24, and the manager sees enquiry sources and staff performance.

Dr. Zaynab Nurmagomedova

Plastic surgeon

For Dr. Nurmagomedova we created a personal patient CRM that belongs to the doctor and does not depend on clinic systems: support from the first enquiry to surgery and after it, automatic reminders, social media and messengers in one window, and enquiry analytics.

Professor Azizov Clinic

Medical centre

For Professor Azizov's clinic we audited the working processes and prepared a Bitrix24 rollout plan: the structure of the system inside the organisation, training for staff and the technical team, and instructions for further support.

DANA Medical

Network of medical centres

For the DANA Medical network we rolled out Bitrix24 from scratch across 7+ branches: a call centre and patient booking in the CRM, more than 10 social media accounts, messengers and telephony in one window, our own integration with 1C:UMC, and analytics on marketing, enquiries and finances.

ARDV Development

Construction company

Facing a growing number of leads and the difficulty of controlling sales, ARDV came to us. We designed and implemented a custom Bitrix24 solution and integrated it with their existing systems. The result: a single window for all communication, routine automation and clear planning.

Stable telephony Structured sales operations Automated sales pipelines Centralized inquiry handling

ARSI

Real estate developer

For ARSI we rebuilt the work in Bitrix24: deal logic by stage and separate processes for sales, financial matters and real estate agencies. We set up telephony and call routing, brought advertising sources and phone lines into one CRM, and keep supporting the system.

Stable telephony Structured inquiry handling Separate department workflows Marketing source control

Blizko 05.ru

Grocery delivery service

For the Blizko service we rolled out self-hosted Bitrix24 and built a live chat into the website and the iOS and Android apps. Enquiries and complaints are distributed among support staff, and analytics show enquiry types, response speed and workload.

SALON INTERIORS

Retail chain

A curtain salon chain for which we built a single system for managing sales and client requests across several regions, giving the head office full transparency over every branch.

Sales manager automation Unified sales and communications system Transparent branch operations Structured sales operations

ellco (Elektrosvyaz JSC)

Largest telecom provider

For a company with over 1000 employees we carried out a deep Bitrix24 setup focused on managing tasks, projects and documents. We introduced digital document flow and work regulations, which moved a large part of internal processes into electronic form and made task execution transparent.

Structured task and project management Digital document management All internal communication in Bitrix24 Workflow procedures in place

Galaktika Hotel

Luxury hotel

Before the Galaktika hotel opened, we built a full digital infrastructure from scratch. We deployed the professional Bnovo property management system, set up room-inventory management, connected all major online sales channels and developed a modern website. This let the hotel operate effectively from its first days.

Full-scale hotel PMS Major online sales channels connected Modern website with online booking Centralized room inventory management

Vanlav

Confectionery chain

For the Vanlav chain we automated HR processes on Bitrix24 smart processes: hiring, dismissal and leave. Stages move on without anyone dragging tasks by hand, approvals are transparent, and the processes are easy to extend.

ImmunoArt

Educational platform on clinical immunology

For the ImmunoArt project, we built a reference website on primary immunodeficiencies: an encyclopedia of 10 disease groups, six clinical algorithms, reference values and fact sheets. All text is managed in a custom admin panel - the project author edits the content herself, without a developer.

Turnkey website Custom admin panel Medical content SEO essentials

Dom Druzhby (House of Friendship)

State institution of the Republic of Dagestan

For Dom Druzhby (House of Friendship), we developed a website to replace a platform that was no longer being updated: eight sections, a custom news admin panel, an online reception and a low-vision version on every page. The site is deployed on Dagestan's government hosting.

Turnkey website Custom news CMS Accessibility Government hosting and SSL

KASPIY Basketball Academy

An academy website that feeds its own CRM

For KASPIY we connected the website to the academy's own CRM: the sign-up form sends a request straight into the system, venues and groups are pulled from the schedule, and the administrator gets a Telegram notification. Seasonal venues switch by date on their own.

Site to CRM directly Data from CRM Geography Client scale

Neuroax Pain Clinic

Pain treatment clinic in Makhachkala

For Neuroax, we moved the website off a site builder to a custom build: 21 pages, a custom admin panel with prices and requests, markup for search engines and AI assistants, and a dedicated clinic server. The domain was moved without any interruption to email.

Turnkey website Custom admin panel AI search markup Site builder migration

Anna Klimakhina

Personal website for a team development expert

For Anna Klimakhina we built a showcase website for a team and leadership development expert: a memorable design built around the idea of "a team as a system", a custom admin panel where Anna edits the whole site herself, and form requests delivered straight to Telegram. Admin sign-in is confirmed with a code from Telegram.

Turnkey website Custom admin panel Reliability Security

Dagestan Basketball Federation

Official website of a regional basketball federation

For the Dagestan Basketball Federation we built an official website that updates itself: news comes from the Telegram channel, the competition calendar and the referee panel come from Google Sheets, and photo albums come from VK. The Anti-doping section follows the requirements of the Russian Basketball Federation regional ranking.

Turnkey website No manual publishing Auto-update Data protection