Professor Azizov Clinic

About the client

The Professor Azizov Clinic is a medical center providing specialized medical care and working with a large number of patients.

As the number of requests and administrative processes grew, the company needed to introduce a modern system for managing communications, tasks and internal processes.

Task

Our team was tasked with auditing the clinic's existing workflows and determining the best model for implementing a CRM system.

Main project goals:

01

analyze current business processes
02

determine the optimal CRM implementation architecture
03

prepare the clinic's team to use the system
04

enable the company to maintain the system in-house

The challenge before implementation

Before the project, the clinic had no unified system for managing internal processes and communications.

The main difficulties were:

• there was no centralized system for processing inquiries;

• staff interactions were fragmented;

• there was no single tool for managing tasks and communications;

• there was no transparent system for monitoring workflows.

To improve efficiency, the clinic needed a modern CRM platform that would bring order to its processes.

Solution

As part of the project, we conducted a comprehensive audit of the clinic's business processes and then recommended implementing Bitrix24 as the main system for managing workflows and communications.

We also prepared the team for the rollout, including training for staff and technical specialists.

What we did

The project included the following work:

• audited the company's current business processes;

• prepared recommendations for implementing Bitrix24;

• developed a structure for using the system within the organization;

• trained employees to use Bitrix24;

• trained the company's technical team;

• prepared instructions and recommendations for ongoing support and further development of the system.

Outcome

By the end of the project, the clinic had a clear understanding of the CRM implementation architecture and a ready-made strategy for digitalizing its internal processes.

Key results:
• conducted a professional audit of workflows;
• prepared a Bitrix24 implementation plan;
• trained the staff and the technical team;
• developed recommendations for evolving the system further.

As a result, the clinic had its infrastructure ready and a trained team, which made it possible to implement the CRM system effectively and keep developing it within the organization.