END-TO-END CRM IMPLEMENTATION

We clear the mess in sales and the client base. We design and implement a CRM that markedly increases the efficiency of the sales and marketing teams.

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Capabilities

Collect all requests in one place

Stop losing customers! Bitrix24 CRM collects inquiries from every channel (website, phone, social media, email) in a single database. No request gets lost, and every customer gets a timely response.

Automate routine work and take control of sales

The system automatically reminds a manager to call, sends a quote or creates a task. This frees up time for what matters most - talking to customers and closing deals. You always see what stage each sale is at.

Build a complete history for every customer

All customer information - contacts, correspondence history, deals, documents - is stored in a single customer card. This makes it easy to get up to speed quickly, even if the responsible manager has changed.

Analyze sales to grow

Find out where your most profitable customers come from and which sales stages need improvement. Clear reports and a sales pipeline help you make the right decisions and grow your profits.

End-to-end CRM implementation

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2.1

End-to-end CRM implementation –

Packages (until hours expire)

Hours

Price, RUB

Discounted price, RUB

2.1.1	Implementation “CRM Start”	35	~~122 500~~	111 500
	Business audit and CRM design	8	~~28 000~~	24 000
	Choosing a license	2	~~7 000~~	0
	– One-time CRM services	25	87 500

2.1.2	Implementation “CRM Standard”	60	~~210 000~~	194 000
	Business audit and CRM design	8	~~28 000~~	24 000
	Choosing a license	2	~~7 000~~	0
	– One-time CRM services	50	~~175 000~~	170 000

2.1.3	Implementation “CRM Business”	100	~~350 000~~	319 500
	Business audit and CRM design	13	~~45 500~~	39 000
	Choosing a license	2	~~7 000~~	0
	– One-time CRM services	85	~~297 500~~	280 500

2.1.4	Implementation “CRM Pro”	150	~~525 000~~	463 500
	Business audit and CRM design	18	~~63 000~~	54 000
	Choosing a license	2	~~7 000~~	0
	– One-time CRM services	130	~~455 000~~	409 500

2.1.5	Implementation “CRM Corporation”	250	~~875 000~~	744 000
	Business audit and CRM design	38	~~133 000~~	114 000
	Choosing a license	2	~~7 000~~	0
	– One-time CRM services	210	~~735 000~~	630 000

Monthly support

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2.2

End-to-end CRM implementation –

Support programs (1 month)

Hours

Price, RUB

Discounted price, RUB

2.2.1	Support “CRM Economy”	10	~~35 000~~	34 000
2.2.2	Support “CRM Comfort”	25	~~87 500~~	82 500
2.2.3	Support “CRM Business”	40	~~140 000~~	128 000
2.2.4	Support “CRM VIP”	unlimited		from 250 000

Note: the support programs focus on maintaining stability, fixing errors and refining the current logic. The VIP package includes priority 24/7 service and a dedicated team of specialists.

Implementation stages

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We run an in-depth audit and design your sales logic

We don't just "switch on" the software - we start by studying your business. We map out the customer journey from first touch to payment so the CRM architecture fits your real processes perfectly and accounts for every detail.

We set up pipelines and cards to fit your needs

We build the structure: we set up deal stages, card fields and sales pipelines. Every manager now has a clear course of action, and all customer information is structured and always at hand.

We automate routine work with automation rules and triggers

We make the system work for you. The CRM automatically assigns a task to a manager, sends the customer an SMS about the order status or moves the deal to the next stage once payment is received. This eliminates errors and frees up time for real selling.

We connect the CRM to all your communication channels

We connect your website, telephony, email and messaging apps (WhatsApp, Telegram) to the system. All inquiries from different sources now land in a single inbox, and managers can reply to customers right from the CRM interface.

We tailor the system to your unique requirements

If the standard features are not enough, we build custom solutions: we set up complex 1C integrations and develop custom reports or widgets. We make the system adapt to your business, not the other way around.

We train your team and launch the system

We don't leave you to figure out the new software on your own. We train your staff, show them how to use the tools in practice and provide technical support so the switch to the new system is fast and stress-free.

CRM Services

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2.3

End-to-End CRM Implementation -

Core services (one-time)

Hours, from

Price from, RUB

Price per hour, RUB

2.3.1	Business audit and CRM design	8	28 000	3 500
2.3.2	License selection	2	7 000	3 500
2.3.3	Initial CRM setup	4	14 000	3 500
2.3.4	Sales pipeline setup	5	17 500	3 500
2.3.5	Deal card setup	3	10 500	3 500
2.3.6	Creating a CRM custom field	0.5	1 750	3 500
2.3.7	CRM automation rules setup	1	3 500	3 500
2.3.8	CRM triggers setup	1	3 500	3 500
2.3.9	Lead sources setup	2	7 000	3 500
2.3.10	Creating a CRM form	2	7 000	3 500
2.3.11	Duplicate control setup	2	7 000	3 500
2.3.12	CRM access permissions setup	3	10 500	3 500
2.3.13	Lead card setup	2	7 000	3 500
2.3.14	Contact card setup	2	7 000	3 500
2.3.15	Company card setup	2	7 000	3 500
2.3.16	Deal pipelines setup	3	10 500	3 500
2.3.17	Pipeline stages setup	2	7 000	3 500
2.3.18	Sales tunnels setup	4	14 000	3 500
2.3.19	CRM Kanban setup	2	7 000	3 500
2.3.20	CRM company details setup	2	7 000	3 500
2.3.21	CRM product catalog setup	3	10 500	3 500
2.3.22	CRM price lists setup	2	7 000	3 500
2.3.23	Importing leads from Excel	3	10 500	3 500
2.3.24	Importing contacts from Excel	3	10 500	3 500
2.3.25	Importing companies from Excel	3	10 500	3 500
2.3.26	Duplicate cleanup before CRM import	3	10 500	3 500
2.3.27	CRM required fields setup	2	7 000	3 500
2.3.28	Repeat sales scenarios setup	4	14 000	3 500
2.3.29	CRM task templates setup	2	7 000	3 500
2.3.30	CRM reminders for managers setup	1.5	5 250	3 500
2.3.31	CRM pipeline analytics setup	4	14 000	3 500
2.3.32	CRM smart process setup	6	21 000	3 500
2.3.33	CRM quotes setup	3	10 500	3 500
2.3.34	CRM invoices and payments setup	3	10 500	3 500

2.4	End-to-End CRM Implementation - Support (one-time)	Hours, from	Price from, RUB	Price per hour, RUB
2.4.1	User technical support	4	14 000	3 500
2.4.2	Integration monitoring	5	17 500	3 500
2.4.3	Fixing errors in the portal	6	21 000	3 500
2.4.4	Administrator consultation	2	7 000	3 500
2.4.5	Preparing a user guide	4	14 000	3 500
2.4.6	Preparing a video tutorial	5	17 500	3 500
2.4.7	Backup setup	4	14 000	3 500

2.5	End-to-End CRM Implementation - Integrations (one-time)	Hours, from	Price from, RUB	Price per hour, RUB
2.5.1	SIP telephony integration with CRM	4	14 000	3 500
2.5.2	PBX integration with CRM	6	21 000	3 500
2.5.3	Website forms integration with CRM	3	10 500	3 500
2.5.4	Online store integration with CRM	6	21 000	3 500
2.5.5	Basic 1C integration with CRM	12	42 000	3 500
2.5.6	Two-way 1C and CRM synchronization	20	70 000	3 500
2.5.7	WhatsApp integration with CRM	3	10 500	3 500
2.5.8	Telegram integration with CRM	3	10 500	3 500
2.5.9	MAX integration with CRM	3	10 500	3 500
2.5.10	WhatsApp Business API integration with CRM	4	14 000	3 500
2.5.11	Instagram Direct integration with CRM	4	14 000	3 500
2.5.12	Corporate email integration with CRM	2	7 000	3 500
2.5.13	Tilda integration with CRM	4	14 000	3 500
2.5.14	WordPress integration with CRM	5	17 500	3 500
2.5.15	Payment system integration with CRM	5	17 500	3 500
2.5.16	MoySklad integration with CRM	8	28 000	3 500
2.5.17	SMS service integration with CRM	3	10 500	3 500
2.5.18	VK integration with CRM	3	10 500	3 500
2.5.19	Live chat integration with CRM	2.5	8 750	3 500
2.5.20	Email marketing integration with CRM	5	17 500	3 500
2.5.21	CRM REST API integration	10	35 000	3 500
2.5.22	CRM webhooks integration	6	21 000	3 500
2.5.23	ERP system integration with CRM	14	49 000	3 500
2.5.24	Bank integration with CRM	14	49 000	3 500
2.5.25	Marketplace integration with CRM	9	31 500	3 500

2.6	End-to-End CRM Implementation - Development (one-time)	Hours, from	Price from, RUB	Price per hour, RUB
2.6.1	CRM REST integration development	16	56 000	3 500
2.6.2	Bitrix24 CRM app development	40	140 000	3 500
2.6.3	CRM chatbot development	12	42 000	3 500
2.6.4	CRM business process development	8	28 000	3 500
2.6.5	Custom CRM report development	6	21 000	3 500
2.6.6	CRM interface development	10	35 000	3 500
2.6.7	External API integration with CRM	14	49 000	3 500
2.6.8	CRM widget development	14	49 000	3 500
2.6.9	CRM event handler development	10	35 000	3 500
2.6.10	CRM webhook module development	12	42 000	3 500
2.6.11	Custom CRM automation rule action development	8	28 000	3 500
2.6.12	Custom CRM card development	12	42 000	3 500
2.6.13	CRM analytics dashboard development	18	63 000	3 500
2.6.14	Developing CRM data exchange with an external database	20	70 000	3 500
2.6.15	Template-based CRM document development	9	31 500	3 500
2.6.16	CRM data migration scenario development	14	49 000	3 500