Bitrix24 and IT solutions for hotels and HoReCa

For a hotel and catering we assemble the digital infrastructure entirely: a management system and booking channels, a website with online booking, team and HR processes in Bitrix24. The guest books with no overbooking, the team works by the system, the owner sees the figures.
We take on both a launch from scratch (before opening) and bringing order to a working property.
12+
years of experience implementing Bitrix24 and IT solutions
37
well-tuned systems with a trained client team
8
companies work with us on ongoing support

What hurts in HoReCa — and how we solve it

Bookings from different channels — overbooking and manual reconciliation
We connect a hotel management system (PMS) and synchronize all channels: Ostrovok, Yandex Travel, Bronevik, OneTwoTrip and other OTAs. The room inventory updates automatically.
All bookings go through platforms with a commission
We build a website with an online booking module — direct bookings with no commission, the guest pays you, not an aggregator.
Room inventory and occupancy — in spreadsheets
Centralized room-inventory management in the PMS: occupancy, rates and availability on one screen.
Tasks for a property are handed out verbally
Team tasks and assignments — in Bitrix24: owners, deadlines, control. A shift took over the property — everyone knows what to do.
HR processes — paper and running around
Hiring, dismissal and leaves — smart processes in Bitrix24: an employee starts a request, the stages and approvals go automatically.
A network of locations with no single system
All locations in one system: processes, tasks and approvals are standardized and transparent for the manager.

HoReCa cases

The Galaktika hotel
A hotel in Makhachkala — a launch from scratch
We built the digital infrastructure even before opening: we deployed the Bnovo hotel management system (PMS), set up the room inventory and rates, connected booking channels — Ostrovok, Yandex Travel, Bronevik, OneTwoTrip — with automatic synchronization, and developed a website with online booking. The hotel started operating with a ready booking and sales-channel management system from day one.
Vanlav
A confectionery chain, Dagestan
A growing chain with a large staff: production, retail, administration. On Bitrix24 smart processes we automated HR processes — hiring, dismissal and leaves go through without manually moving between stages, with transparent approvals. The system is clear for employees and easy to extend as the chain grows.

Frequent questions

How much does a Bitrix24 implementation for a restaurant or cafe cost?
Guidelines: a process audit starts from 28 000 RUB, CRM implementation from 111 500 RUB, a turnkey Bitrix24 implementation from 195 500 RUB, and support from 34 000 RUB per month. The exact estimate is calculated after the audit: it depends on the number of locations, inquiry channels and the automations you need. The Bitrix24 license is paid separately, and we help choose the plan.
We are not a hotel but a cafe chain. Are we for you too?
Yes: for us HoReCa means both hotels and catering. For the Vanlav confectionery chain we automated internal processes on Bitrix24: from team tasks to HR processes.
Can you help connect Ostrovok and Yandex Travel?
Yes: for the Galaktika hotel we connected the main Russian booking channels — Ostrovok, Yandex Travel, Bronevik, OneTwoTrip — with automatic synchronization, with no overbooking.
We do not have our own website with booking. Will you make one?
We will do it: for Galaktika we developed a website with an online booking module — the hotel gets direct bookings with no platform commission.
Can HR processes also be automated?
Yes: at Vanlav, hiring, dismissal and leaves go through Bitrix24 smart processes — an employee starts the process, then the stages and approvals go automatically.
We are just opening. Is it too early?
High time: we digitized Galaktika before it opened — the hotel started operating with a ready management system, booking channels and a website.