ellco (Elektrosvyaz JSC)

About the client

Elektrosvyaz JSC is the largest telecommunications provider of the Republic of Dagestan. The company provides communication services and telecommunications infrastructure across the entire region and has a staff of more than 1000 employees.

The company's structure includes many departments and technical services, which requires an effective system for managing tasks, projects and internal communication.

To organize internal processes the company uses the on-premise version of Bitrix24.

Task

Our team was tasked with optimizing and building a system for managing tasks and internal document workflows so that employees could collaborate effectively across departments.

Key project goals:

01

create a convenient, scalable task management system
02

structure projects and workflows
03

introduce digital document management
04

move internal staff communication into a single system
05

make task and project execution transparent
06

develop company operating procedures adapted to Bitrix24

The challenge before implementation

Before the project, the company's internal processes needed to be systematized.

The main challenges were:

• a large number of departments and employees;

• the need for centralized task management;

• no unified document management system;

• fragmented communication channels between employees;

• difficulty tracking task execution across a large organization.

At this scale, the company needed a unified digital environment for managing internal processes.

Solution

As part of the project, we carried out in-depth configuration of the on-premise edition of Bitrix24, focused on managing tasks, projects and documents.

Alongside the system rollout, we developed and introduced company operating procedures, designed around Bitrix24's capabilities and built into the digital processes.

The main focus was on building a convenient task management setup that structured employees' work and made task execution transparent.

We also introduced digital document management, moving a significant share of internal processes to electronic format.

What we did

As part of the project, we implemented the following:

Task management setup

• designed a convenient structure for Bitrix24 Tasks;

• built a system for managing tasks and subtasks;

• set up projects and workgroups;

• structured tasks across departments.

Document management

• introduced digital document management within Bitrix24;

• set up document approval processes;

• enabled storage and management of working documents within the system.

Operating procedures

• developed and introduced procedures for the company's workflows;

• adapted the procedures to working in Bitrix24;

• built the company's key business processes around the system's digital tools.

Internal communication

• moved all internal staff communication to Bitrix24;

• employees now collaborate through tasks, chats and workspaces in the system.

Outcome

As a result of the project, Elektrosvyaz JSC now has a complete digital environment for managing internal processes.

Key project results:

• introduced a structured task and project management system;

• implemented digital document management;

• developed and introduced company operating procedures built around Bitrix24;

• all internal staff communication is now centralized in the system;

• made task execution and project oversight transparent;

• created a scalable process management system for a large company.

Today Bitrix24 serves as the company's main corporate platform for managing tasks, projects, documents and internal communications, bringing all departments together.